The plugin connects phone numbers set up in your Gravitel account to Webasyst CRM.
Selected users of your Webasyst backend will be able to see pop-up notifications about the calling clients before accepting incoming calls. All calls are saved in CRM history so that you can play them at any time in your browser. Both clients’ calls to you and your calls to clients are recorded and saved.
To connect CRM to Gravitel service, save authorization values from your IP telephony service account in plugin settings.
- call history in client & deal profiles
- linking of calls to deals
- incoming call pop-ups
- selection of employees to show incoming call notifications
- outgoing calls to clients from CRM
- call records playback